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Frequently Asked Questions (FAQ)

Once your website is complete you will need to market your website  and optimize it for the search engines.  Brandnative offers marketing services as additional options for clients.  We can help with SEO, SEM, Google Maps, email, and social marketing.

We specialize in making your website 100% responsive to mobile and tablet devices.  We can also update your current website to make it responsive.

In some cases there are additional ongoing costs.  This depends on whether or not we are hosting or helping with maintenance and upkeep.  These services are optional for our clients.

At brandnative we do not provide physical samples of work that we have done.  You can view the excellent work that we have accomplished on our portfolio page to understand our expertise.

Depending on the length and type of video you contracted us for, it could be anywhere between 1 week – 2 months.  Making sure we meet your company’s deadline is a high priority for our video/editing team.

Once the website is completed, the customer will own the rights to the website.  Brandnative can offer assistance in hosting, maintenance, marketing, and updating for our clients.

As a client you are responsible for responding to communications within a 24 hour period.  We are driven to complete excellent projects with efficiency and expertise, we have an expectation for our clients to be equally driven.

You do!  Any and all footage shot for a project is owned by the client!

Rates depend on needed features and building criteria.  We can offer a free no obligation quote for your project by contacting us.

You can get started with us by filling out and submitting a contact form.  One of our experts will contact you quickly to discuss the project details, deadlines, and requirements.  At that point we will send you a quote and contract.  Once the contract is signed we will begin work on your project.

If you do not have a Youtube page and would like one, one of our online video specialists will be able to create an account for you.  Once the account is created you will have complete control over videos you upload, hosting your videos on your website, and sharing your video to your market.

Each website is custom designed so the time to completion varies based upon the project.  A typical project will take 2-6 weeks.

We are capable of delivering any industry standard design file: Vector, Raster, Print, etc.  Tell us your specs and we will deliver what you request.  If you require assistance in utilizing the deliverables, our team of helpful experts are here to coach you through getting the most from your design work.

Of Course.  If you have footage from an event that you shot we will be able to edit together a video from it. We accept and can edit in all standard video codecs.

Yes, we have multiple hosting options and can help you secure a domain name.

Every site needs SEO.  Without SEO your site will be like a giant billboard in the middle of nowhere.  A website will only make you money if it can be found.

At brandnative we offer a wide variety of design services!  Branding, Illustration, Logo Design/Analysis, Promotional Materials, and much more.  At brand native we pride ourselves in delivering industry leading content to everyone of our clients.  Become as confident in our skills as we are.  You will only get the best from us.

Yes.  At brandnative we charge by the hour for filming on location.  While most of our projects will have the cost of shooting bundled into the final quote, if more shooting is required past the contracted time it will be extra.

We do offer maintenance packages for a small nominal monthly fee.

We will run reports and help you pick out keywords based upon the amount of monthly searches, competition, are relevance.

We can bill by the hour for graphic design, video editing, video shooting, and web development.  Prices for each service vary.  Depending on the service it will range between $75-$150 per hour.

There is no exact time table for when you will start seeing your rankings increase.  Any SEO company that tells you they can guarantee when rankings will appear are most likely dishonest or practicing black hat seo.  From experience, typical results can be seen between 3-6 months.  We have seen results quicker than that and have seen results that take longer.

Each design job at brandnative is treated with utmost creative attentiveness.  We care too much about the outcome of your project to give you “cookie cutter” templates or processes.  Every project will have different goals, requirements, and deadlines associated with it.  When projects have such diversity it is impossible to give a single range or answer.

We don’t offer any guarantees in regards to rankings.  Our philosophy is to let the results speak for themselves.  Our goal is to under promise and over deliver.

We accept all major credit cards, PayPal, checks, and cash.

Please feel free to bring any concerns/questions to the brandnative representative you have been in contact with.  Your problem will be addressed in a quick and painless manner.

Any SEO is better than no SEO.  The right SEO package depends on competition, geographical location, and other factors.  If you are unsure, call us today and we will be happy to help you find the right package based on your needs.

Yes.  After understanding the scope and goals of your design project we will create a milestone timetable.  This will allow us to accurately deliver project pieces within a set time constraint.  Having timestamps yields accountability on our part and peace of mind for you.

Our hours of operation are 8:30 am – 5:00 pm (MST) Monday through Friday.  Feel free to call us during our business hours at 303.285.0615 or email us at info@brandnative.com.

We do offer monthly financing for certain cases.  To explore this option further, make sure to call one of our reps.

There are many companies that tout themselves as SEO experts when really no work is being done.  We can promise accountability, monthly reporting, and that work will be done correctly every month.  We have a proven track record of that include small businesses to national fortune 500 companies.

Of Course!  Any and all completed work that you have contracted us for is yours to keep, edit, change, and manipulate.  You have complete ownership!

Quality.  The quality of a video is not only found in the equipment.  Professional lighting, sound, frame rate, filming, editing, compression, animation, and color correction are all a part of making a quality video.  It is the exact same thing to ask a mechanic why he should fix your car when you have a wrench.  Most jobs require more tools and experience.

All quoted prices are final with one exception.  Should the client change direction and have extra revisions for creative projects after approval, Brandnative can apply extra charges for the additional work.

Yes it can!  Proper SEO can get your site ranking no matter the competition.

We can use multiple technologies based upon the job.  They include PHP, HTML, CSS, Smarty, MySQL, jQuery, AJAX, Ruby on Rails, Cold Fusion, and more.